travel questions
WE KNOW UGANDA
A safari is a once in a lifetime journey and planning it is part of the process. Although challenging at first, you will have all the support and dedication from our team of sales consultants. We will make sure that the preparation of your tour is as smooth, pleasurable and stress-free as possible.
Feel free to ask any question by email or phone. We will reply in hours or minutes! Our clear price structure and presentation will help you make all your decisions but it is normal for questions to come up. In this section we have summarised some of the most common ones. Reading our FAQ is always an excellent idea as there might be some details you haven’t yet thought about.
Frequently Asked Questions
Yes, we do apply a penalty of 10% if you cancel more than 60 days before your tour, a 20% penalty if you cancel between 30 and 60 days earlier, a penalty of 50% if you cancel with 15 to 30 days notice, a 75% penalty if you cancel with 7 to 14 days notice, and a penalty of 100% if you cancel with less than a week notice.
We welcome payments via wire transfer, money transfer and credit card. Credit card transactions are processed through Pesapal (please note that there is a service fee for this payment method).
All our safaris include excellent Toyota Land Cruisers adapted for the best safari experience with pop-up roof with unlimited mileage, all national parks entrances, camping fees and permits, unlimited water during the safaris, donations to the local communities and accommodation as agreed (on full board or all inclusive basis).
We do not include the country visas, and items of personal interest like souvenirs or extra services/tours not agreed beforehand. Tips are not included (the industry recommends a guideline of $20 USD per person per day). Also, if after you book your tour, the government decides to apply increases in park fees, camping fees, concession fees or others, these shall be added to your contract as well.
– All necessary documents: passport, vaccine certificate and others that might apply;
– Any medication you might need: This should include medication for possible common situations like headaches or diarrhea;
– Sunblock, sunglasses, hat, lip balm and moisturizer;
– Your camera: we recommend bringing a wide lens (about 17-55mm) for those scenery pictures, and a telephoto lens (in the 200-400mm range) to catch animals at a distance;
– Binoculars: We do provide a pair of top notch binoculars per vehicle but feel free to bring your own which you may be more used to. Binoculars really make a big difference on a safari;
– Clothes: Comfortable and casual clothing, with khaki, beige or green colours. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has pool or if you do a beach extension) and comfortable hiking shoes;
– Insect repellent;
– adaptor for G Type Plugs.
This is something we take very seriously. Upon booking us, we will send you a form in which you will be able to indicate any dietary preference or restriction or any specific request you might have. We will then provide that information in advance to all the hotels.
It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria.
